Douglas Jay Logan |
(518) 478 - 6224 doug@dlogan.net |
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Summary of Qualifications |
Able to learn quickly – Self-taught Linux, VB, Ajax and PHP while at Triad Guaranty, VBA for Access, Batch, and SQL while at Legacy Classic Furniture, JavaScript and Cascading Style Sheets while at Information Builders. Successful under pressure – Achieved a semester GPA of 3.6 while carrying 23 credits hrs of primarily upper level classes, working part-time, and volunteering as a mediator. Obtained an Accounting degree with a GPA of 3.67 in less than a year while working full-time. Handled 70+ hr, 6 day work week at Prince Telecom while maintaining one of the highest quality ratings. Strong business aptitude – Lead a team of three to a score of 99 out of a possible 100, and an average ROI of 14.65%, in an extended simulation of the shoe industry as part of the business major's capstone class. Involved sales forecasting, inventory control, TQM, marketing, competitive analysis, and logistics. |
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Education |
Guilford College - Greensboro, North Carolina |
August 2005-July 2006 |
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| Guilford College - Greensboro, North Carolina BS. Business Management – Concentration in Computers & Technology |
August 1998-May 2002 |
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Employment |
Owner & Web-designer Culf Group Inc, Kernersville, NC |
Aug 2005-Present |
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Provides web-design, hosting, and computer consulting services to small businessess and individuals. |
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Support Technician II/Help Desk Supervisor |
Sep 2005-Jul 2007 |
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Serves as the central contact point and first line of support for all computer related requests and issues for 220+- local users, 6 remote offices, and 30 remote users. Handling ~400 e-mails and 15-20 phone calls a day. In spare time learned Linux OS, PHP, and various PHP database interfaces (LDAP, SQL, MySQL, Oracle) to write a full-featured web-based application to handle submitting, calculating and approval off all time off requests. Time off software and an Outlook plug-in written in Visual Basic are used daily by more than 50% of the company. Additional role of Help Desk Supervisor added after one year with the company. Redesigned the Help Desk Flow Chart, e-mail management system and other processes to increase accountability and provide higher level of service. Fuctions as the lead for escelated communications, verifies technicians followed defined processes, and delegates assignments to meet Help Desk goals. |
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| PC Technician/Support Analyst Legacy Classic Furniture, Whitsett, NC |
Jan 2005-Sep 2005 |
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Supported and administered domain of 150+- users. Migrated PDC and BDC from NT to 2003 Active Directory, handled e-mail and domain account creation and other administrative roles. Designed and implemented remote inventory/software catalogue utility to answer liscensing questions, and created VBA for Access based Human Resource Tracking software. |
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| Senior PC/Cable Technician Prince Telecom, Winston Salem, NC |
Oct 2003-Jan 2005 |
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| One of first six techs chosen to represent the company in new VoIP Digital Phone installations. Installed telephone and cable outlets, drops, digital boxes, MTA's and cable modems. Trained new techs on wireless and regular modem installations, and served as a resource on complex PC issues while managing 70+ hour work week. | ||||||||||||
| Inventory Control Specialist Caribex Worldwide, Greensboro, NC |
Mar 2003-Oct 2003 |
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Pro-actively created a routine to compare and fix discrepancies between two inventory systems running in parallel during an extended migration from one system to the other. The routine used SQL statements, Excel, and VBA to locate and fix issues in the inventory. Prior to my employment the only method for locating these issues had been through cycle counts. The combination of this routine and regular cycle counts resulted in a much more accurate inventory that saved countless man hours that would have been spent looking for "ghost" packages. |
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| Network & Servers Technician Guilford College, Greensboro, NC |
Aug 2002-Oct 2002 Aug 1998-May 2002 |
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| Promoted every year of employment involving all areas of Network Support. Responsible for technical, maintenance, and operational support on all personal computers, printers, LAN hardware and software on a domain of ~1,200 students and ~400 staff and faculty. Previous duties included answering incoming calls and managing customer relations at the Help Desk, providing technical support to students in dorm rooms, trouble-shooting wiring and PBX phone issues, as well as assisting students in the computer labs. | ||||||||||||
| Web Design Intern Information Builders, New York, NY |
Summer 2001 |
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| Created a new internal website combining three existing internal sites and adding additional content for a more dynamic and cohesive intranet. Prior to this position my web design experience had been limited to a few personal web-pages. Upon the projects completion I was proficient in advanced CSS, advanced JavaScript, and intermediate CSS. All web-design was written in a non-gui HTML specific text editor. | ||||||||||||
Technology |
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