Douglas Jay Logan
Help Desk Technician September 2005-Present
Triad Guaranty - Winston Salem, NC
Supervisor Achievements Description Tech Used References
Served as the central contact point and first line of support for all computer related requests and issues for 220+- local users, 6 remote offices, and 30 remote users. Handling ~400 e-mails and 15-20 phone calls a day. In spare time learned Linux OS, PHP, and various PHP database interfaces (LDAP, SQL, MySQL, Oracle) to write a full-featured web-based application to handle submitting, calculating and approval off all time off requests. Time off software and an Outlook plug-in written in Visual Basic are used daily by more than 50% of the company.
PC Technician/Support Analyst January 2005-September 2005
Legacy Classic Furniture - Whitsett, NC
Supervisor Achievements Description Tech Used References
Supported and administered domain of 200+- users. Migrated the primary domain controller (PDC) and the backup domain controller (BDC) from NT to 2003 Active Directory, designed and implemented remote inventory/software catalogue utility, and created VBA for Access based Human Resource Tracking software.
Senior PC/Cable Technician October 2003-January 2005
Prince Telecom - Winston-Salem, NC
Supervisor Achievements Description Tech Used References
One of first six techs chosen to represent the company in new VoIP Digital Phone installations. Installed telephone and cable outlets, drops, digital boxes, MTA's and cable modems. Trained new techs on wireless and regular modem installations, and served as a resource on complex PC issues while managing 70+ hour work week.
Inventory Control Specialist March 2003-October 2003
Caribex Worldwide - Greensboro, NC
Supervisor Achievements Description Tech Used References
Pro-actively created a routine to compare and fix discrepancies between two inventory systems running in parallel during an extended migration from one system to the other. The routine used SQL statements, Excel, and VBA to locate and fix issues in the inventory. Prior to my employment the only method for locating these issues had been through cycle counts. The combination of this routine and regular cycle counts resulted in a much more accurate inventory that saved countless man hours that would have been spent looking for "ghost" packages.
Webdesign Intern May 2001-August 2001
Information Builders - New York, NY
Supervisor Achievements Description Tech Used References
Created a new internal website combining three existing internal sites and adding additional content for a more dynamic and cohesive intranet. Prior to this position my web design experience had been limited to a few personal web-pages. Upon the projects completion I was proficient in advanced CSS, advanced JavaScript, and intermediate CSS. All web-design was written in essentially an advanced version of notepad.
Network & Servers Technician August 1998-October 2002
Guilford College - ITS - Greensboro, NC
Supervisor Achievements Description Tech Used References
Promoted every year of employment involving all areas of Network Support. Responsible for technical, maintenance, and operational support on all personal computers, printers, LAN hardware and software on a domain of ~1,200 students and ~400 staff and faculty. Previous duties included answering incoming calls and managing customer relations at the Help Desk, providing technical support to students in dorm rooms, trouble-shooting wiring and PBX phone issues, as well as assisting students in the computer labs.